Terms of Sale

In short. You upload a photo of your pet and pick a style and size. When you order, your card is only authorized: you're charged when you approve a preview, and the preview you approve is exactly what we print. If none of them works for you, the order is canceled and you pay nothing. Portraits are created with AI and then printed; they are not hand-painted. Because each one is personalized, we can't take returns for a change of mind, but if it arrives defective or damaged, we'll reprint it or refund you.

Who you're buying from

The seller is Redbit S.r.l.s. con socio unico, Viale della Grande Muraglia 494, 00144 Rome, Italy, VAT number IT15237911001, REA RM-1576999, certified email redbitsrls@legalmail.it. For orders, email ordini@coatandcanvas.com; for anything else, info@coatandcanvas.com. In these terms, "we" and "us" mean Redbit, and "you" means the buyer.

Who can order

You must be at least 18 years old to place an order. From this site we ship only within the United States, with prices in US dollars. Orders for delivery in Italy are placed on our Italian-language site, under its own terms.

What we sell

Portraits of your pet created with artificial intelligence from the photo you upload, printed on canvas or as a poster and shipped to you. The portrait is generated by a Google model on the Vertex AI service and then printed by a print lab. It is not a hand-painted portrait. You can read how we use AI on our AI Transparency page.

There are four styles: regal (in period costume), watercolor, minimal line, and pop. If you like, we add your pet's name on a nameplate. We set it in a typeface ourselves; it isn't generated by AI. You can also add the high-resolution digital file of the portrait to your print.

Sizes, materials, and prices are on the product page. Screens and printed materials render colors a little differently: previews show the portrait, not the exact look of the material.

Your photo

Upload a sharp photo where your pet is clearly visible. We can't accept:

• photos that show people: we reject them or crop them so only the animal remains;
• photos that are too small or blurry;
• photos you don't have the rights to.

By uploading a photo, you confirm you have the right to use it, and you allow us to use it only to create, show you, and print your portrait. If the photo turns out to be unusable, we cancel the order and you're not charged. How we handle your photo and how long we keep it is explained in our Privacy Policy.

Prices

Prices are in US dollars and include shipping within the United States. You'll see the full total before you confirm your order.

How ordering works

1. Upload your photo and choose the style, size, nameplate, and, if you want, the digital file.
2. Enter your card. Revolut, our payment provider, authorizes the amount: it places a hold on your card without charging it.
3. Get four previews of your portrait. If the portrait honors a pet who has passed away, a person at Redbit also reviews the previews before we send them.
4. Ask for new previews if you'd like: up to two times, free.
5. Approve the preview you love. Only then do we charge your card. The preview you approve is exactly the file we send to print.
6. We print and ship your portrait, as explained on our Shipping page.

If you don't approve

• If you don't approve a preview within 7 days of payment, the authorization expires on its own and the hold on your card is released, with no charge. Exactly when the funds show as available again depends on your bank. We'll send you a reminder on day 3 and day 5.
• If none of the new previews works for you either, you can decline them: the order is canceled and you aren't charged.

When the contract is formed

The contract is formed when you approve a preview. At that point we capture the authorized amount and email you a confirmation with your order summary and these terms. Until then you pay nothing, and you can let the order expire or decline the previews.

Payment

You pay by card through Revolut. You enter your card details in Revolut's payment form, and our site never sees them. On your statement, the charge will include the word "COATCANVAS."

Shipping

Shipping times and carriers are on our Shipping page. Delivery times are estimates. If we can't ship your order within 30 days of your approval, we'll let you know and you can cancel for a full refund.

Returns: personalized items can't be returned

Every portrait is created and printed just for you from your photo, so we can't accept returns or exchanges for a change of mind. The right time to change your mind is before you approve a preview: until then, you haven't paid anything. If you add the digital file, you agree when you order to receive it right after approval, and you acknowledge that it can't be returned once delivered. Details are on our Returns and Warranty page.

If something's wrong

If your print arrives with a printing defect or damaged in transit, we'll send you a free reprint or refund you. Under the Italian law that governs these terms, you also have a 24-month legal guarantee of conformity from delivery (Italian Consumer Code, Articles 128 and following). How to let us know is explained on our Returns and Warranty page.

Product safety

Redbit is the manufacturer of our prints. Warnings and how to report a safety issue are on our Product Safety page.

Site content

The text, graphics, and design of this site belong to Redbit S.r.l.s. Please don't copy them without our written permission. The photo you upload remains yours.

Liability

We're responsible for what we sell as required by law. Nothing in these terms limits any rights you have under consumer protection laws that can't be waived by contract, or our liability for intentional misconduct or gross negligence.

Privacy

How we handle your data, including your photo, is explained in our Privacy Policy and Cookie Policy.

Governing law and disputes

These terms are governed by Italian law, because Redbit is an Italian company. This doesn't take away any protection you have under the laws of your state that can't be waived by contract. If you're a consumer, you can bring a claim in the courts where you live. If you're buying as a business, the courts of Rome, Italy, have exclusive jurisdiction.

Before anything else, email us at ordini@coatandcanvas.com: most problems are solved that way.

Changes to these terms

We may update these terms when our shop or the law changes. Each order is governed by the terms in effect when you place it; the date of the last update is shown at the bottom of the page.