Shipping
We ship only within the United States and Italy, and shipping is always included in the price. Your portrait is printed by a lab in the delivery country and ships in a plain box.
Updated
In short. Shipping is included. The clock starts when you approve your preview: 2 to 5 business days to print, then about 4 to 9 days in transit with USPS or UPS. If your package arrives damaged, take a photo and email ordini@coatandcanvas.com.
Where we ship
- United States: from this English-language site, with prices in US dollars.
- Italy: from our Italian-language site, with prices in euros.
We don't ship to other countries.
Shipping cost
Nothing extra: shipping is included in the price of every size. The total you see before you confirm your order is what you pay.
Who prints and ships your order
Printing and shipping are handled by Gelato (Gelato AS, Norway), which works with partner print labs in the delivery country: US orders are printed by a lab in the United States, Italian orders by a lab in Italy. The lab prints exactly the preview file you approved.
Your portrait ships in a plain box with no print lab branding. On the packaging or in an accompanying document, you'll find the name, address, and contact details of Redbit, the product's manufacturer.
Delivery times
| Step | United States | Italy |
|---|---|---|
| Printing and packing, from your approval | 2-5 business days | 2-5 business days |
| Transit | USPS or UPS, about 4-9 days | UPS, 3-4 business days |
Time spent choosing between previews doesn't count: your portrait doesn't go to print until you approve. Delivery times are estimates. If we can't ship your order within 30 days of your approval, we'll let you know and you can cancel for a full refund.
We'll email you when your package ships.
Shipping address
Double-check your address before you approve your preview: once you approve, the file goes straight to print. If you spot a mistake, email ordini@coatandcanvas.com with your order number as soon as possible.
If your package arrives damaged or doesn't arrive
- Damaged package: take photos of the box and the print and email ordini@coatandcanvas.com with your order number. We'll send you a free reprint or refund you, as explained on our Returns and Warranty page.
- Package that hasn't arrived: if a few days have passed beyond the estimated delivery time, email us with your order number and we'll check with the carrier.
Please contact us within 30 days of delivery so we can check quickly with the lab and the carrier. This isn't a cutoff for any rights the law gives you.