Coat & Canvas

Product Safety

A canvas or a poster is a simple object, but it should be hung and kept the right way. Here you'll find the product information required by EU product safety rules and how to report a problem to us.

Updated

In short. Our portraits are prints on canvas stretched over a wooden frame, or on paper: home decor for indoor use, not toys. Hang them with hooks rated for the weight, away from moisture and heat. If you notice a safety issue, email info@coatandcanvas.com.

Manufacturer

The manufacturer is Redbit S.r.l.s. con socio unico, Viale della Grande Muraglia 494, 00144 Rome, Italy, email info@coatandcanvas.com. The same details appear on the packaging or in a document that comes with the product, as required by the EU General Product Safety Regulation (EU) 2023/988. Each print can be identified by its type, size, and order number, which you'll find in your order confirmation.

What the product is

  • Canvas: a print on canvas (a cotton and polyester fabric) stretched over a wooden stretcher frame. Made to hang on a wall.
  • Poster: a print on paper, unframed.

The image is the portrait of your pet, generated with AI and chosen by you from the previews.

Not a toy

Canvases and posters are home decor, not toys: don't give them to children to play with. Any hanging hardware, such as screws, nails, or hooks, is small: keep it away from young children.

Warnings

  • Indoor use only. Not suitable for outdoor use.
  • Keep away from moisture and heat. Don't hang it in very humid rooms, like bathrooms, or near radiators, fireplaces, stoves, or open flames.
  • Hang it securely. Use hooks and wall anchors rated for the weight of the print and suited to your wall. If you're unsure about your wall, ask at a hardware store.
  • Sunlight. As with any print, direct sunlight can fade the colors over time.
  • Cleaning. Use a soft, dry cloth. No water or cleaning products.

Report a safety issue

If the print falls, the frame breaks, or you notice anything that could be dangerous, stop using it and email info@coatandcanvas.com with:

  • your order number;
  • what happened;
  • a photo, if you can.

We review every report and, where the law requires it, notify the relevant authorities. If we ever need to recall a product, we'll contact buyers directly at the email address used for the order.

In the United States, you can also report an unsafe product to the US Consumer Product Safety Commission at SaferProducts.gov.

For printing defects or shipping damage, see our Returns and Warranty page.